1. Provider and acceptance
These terms apply to services provided by InfraNile, the trading name of انفرا نايل لبيع وتوريد مستلزمات الحاسب, at Flat 3, Building 34, Ahmed Orabi St, Agouza, Giza, Egypt. By using this website or an InfraNile service, you agree to the applicable terms and any signed proposal or agreement.
2. Services and scope
InfraNile provides business software, configuration, implementation, integration, training, support and related services. Features, integrations, hosting, timelines, fees and support levels are included only when stated in the agreed proposal. Third-party services may require separate accounts, approvals and fees.
3. Client accounts and responsibilities
The client is responsible for accurate information, authorized users, credentials, lawful instructions and use of the service. The client owns or controls the WhatsApp Business account, Facebook Page, Instagram account and approved templates it connects. The client must obtain required customer notices and permissions, follow Meta’s terms and messaging rules, honor STOP and other opt-out requests, and keep account access secure.
4. Optional AI features
AI-assisted suggestions or replies are disabled unless the client chooses to enable them. AI output may be incomplete or incorrect. The client is responsible for configuring the feature, deciding where human review is required and monitoring messages sent for its business. InfraNile does not use client or customer data to train public AI models.
5. Acceptable use
You must not use the services for unlawful, deceptive, abusive, infringing or unsolicited communications; attempt unauthorized access; interfere with security or service operation; or upload malicious code. InfraNile may suspend affected access where reasonably necessary to protect users, providers or the service, or to comply with law or platform rules.
6. Availability and third parties
We work to provide reliable services, but availability can be affected by maintenance, internet conditions, Meta and other third-party platforms, approvals, API changes and events outside our reasonable control. We do not promise uninterrupted operation unless a signed service agreement states a specific commitment.
7. Intellectual property and data
Each party retains its existing intellectual property. The client retains rights in its business and customer data. InfraNile retains rights in its software, designs, documentation and reusable methods, subject to any signed agreement. Data is handled under our Privacy Policy.
8. Ending service and deletion
A client may disconnect connected Meta accounts at any time. Account closure, export, transition assistance, refunds and termination notice follow the signed agreement. After closure, data is deleted as described in the Privacy Policy and Data Deletion Instructions, subject to limited legal and security retention.
9. Liability and governing law
Liability limits, warranties and remedies are governed by the signed agreement where one exists. To the extent permitted by law, neither party is responsible for indirect or consequential loss. These terms are governed by the laws of Egypt, and disputes are subject to the competent courts of Egypt unless a signed agreement states otherwise.
10. Contact and changes
We may update these terms and will show the latest revision date above. Material changes to a signed service arrangement require the process stated in that agreement. Questions may be sent to Info@InfraNile.com or +201012125344.