Privacy Policy

1. Who we are

InfraNile is the trading name of انفرا نايل لبيع وتوريد مستلزمات الحاسب, located at Flat 3, Building 34, Ahmed Orabi St, Agouza, Giza, Egypt.

Email: Info@InfraNile.com
Phone: +201012125344

2. Scope of this policy

This policy applies to this website and to data InfraNile processes while providing its software and integration services to business clients. For customer conversations and transactions, the business client decides why and how its customer data is used, and InfraNile processes that data to provide the selected service.

3. Data we process

Depending on the service a client enables, we may process:

• Business client account details, contacts, connected-channel identifiers, settings and support communications.
• The client’s customers’ names, phone numbers, account identifiers and messages received through WhatsApp, Messenger and Instagram.
• Order, booking and subscription details, confirmations, reminders and status information associated with those customer conversations.
• Information submitted through this website, including name, phone number, email address and enquiry.

4. Why we process data

We process data only to provide, secure and support the service requested by our business client. This may include connecting the client’s own Meta accounts; receiving and displaying messages in a shared inbox; enabling staff replies; sending approved order, booking, subscription, reminder and status notifications; and providing optional AI-assisted suggestions or replies when the client turns that feature on.

5. What we do not do

• We do not sell personal data.
• We do not share personal data for advertising or cross-context behavioral advertising.
• We do not use client or customer data to train public AI models.

6. Sharing and service providers

We share data only with providers needed to operate the requested service, such as secure hosting, infrastructure, email and support providers, and Meta when the client connects WhatsApp, Messenger or Instagram. These providers process data under their own applicable terms or our service agreements. We may also disclose limited information where required by law or necessary to protect the security and rights of our clients, users or services.

7. Retention and deletion

We keep client and customer data only while needed to provide the active service, meet the agreed support scope, and satisfy legal, security or dispute-resolution requirements. When a client disconnects a Meta account, data obtained through that connection is removed from active systems within 30 days unless the client requests an earlier deletion or law requires limited retention. When a client closes its InfraNile account, account and customer data is deleted from active systems within 30 days. Residual encrypted backups are overwritten within 90 days and are not used for ordinary business operations.

8. Security

We use reasonable technical and organizational measures appropriate to the service, including encrypted network connections, role-based access controls, restricted production access, authentication, logging and monitoring, protected backups, software updates and incident-response procedures. No internet service is completely risk-free, but we review safeguards and limit access to people and providers who need it to deliver the service.

9. Your choices and rights

Customers can reply STOP to an automated WhatsApp message to stop further messages from that business. A business client may disconnect its Meta accounts at any time. Anyone may ask to access, correct or delete personal data by emailing Info@InfraNile.com and including the relevant phone number or account identifier. We may verify identity before acting on a request. We respond to verified requests within 30 days, subject to applicable law.

10. Changes and contact

We may update this policy when our services or legal requirements change. The date above shows the latest revision. Questions, access requests and deletion requests can be sent to the contact details below.